Reference

How daffawin Handles Your Personal Data

Q: Can I request a copy of the data daffawin holds on me?

Yes. Email support@daffawin.com or submit a ticket through the Help Centre with the subject line 'Data Access Request'. We will compile and send your data within 14 working days of verifying your identity.

At daffawin, we take the handling of your personal data seriously — from the moment you open an account to every deposit you make via UPI, Paytm or…

Data collected only as neededUPI & Paytm transaction privacyYour right to request deletionEncrypted account storageIndia-region data handling

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What This Policy Covers and Why It Matters

daffawin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data submitted when you interact with daffawin — including your name, contact details, payment identifiers linked to UPI, Paytm or PhonePe, device data and browsing behaviour on our platform. We collect only what is necessary to operate your account, process withdrawals

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and maintain security. Data is stored on encrypted servers and accessed by authorised personnel alone. Availability of our services depends on local law and applies only where local law permits. Any data collected outside India-specific payment flows is governed by the same retention and deletion rules
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described in this document. We do not sell your personal data to third parties for advertising purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Email Privacy Team Send a written request to our dedicated privacy address at [email protected]. We aim to acknowledge your query within 48 hours and resolve it within 14 working days of receipt.

Live Chat Support Our chat window is available around the clock. Start a session, select the Privacy option from the menu and one of our agents will walk you through data access or deletion requests in real time.

Help Centre Portal Log into your account, head to the Help Centre and submit a privacy ticket. Attach any reference numbers from earlier correspondence so our team can trace your case without delay.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Every layer of your account — from identity verification to payment history — is protected by industry-standard encryption.

Encryption at Rest and in Transit

All account data — including payment references from UPI and Paytm — is encrypted both when stored and when transmitted between your device and our servers, so interception risk stays minimal.

Cookie Policy and Your Choices

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings in your browser at any time, though some features may behave differently without session cookies enabled.

Account Security Measures

Two-step verification is available for all accounts. We also monitor login patterns and flag unusual access attempts automatically, sending you an alert so you can act before any unauthorised change is made.

Data Retention Periods

We retain account data for as long as your account remains active and for a period thereafter as required by applicable law. Once the retention window closes, data is securely deleted from our systems.

Who Has Access to Your Data

Only authorised daffawin personnel and verified third-party processors — such as payment gateway partners handling PhonePe or Paytm flows — can access your data, strictly under confidentiality agreements.

Requesting Corrections or Erasure

You may request a copy of the data we hold, ask us to correct inaccuracies or ask for erasure. Submit your request via email or the Help Centre portal; we process such requests within 14 working days.

Your Privacy Policy Questions, Addressed Clearly

Below you will find answers to the questions we hear most often about how daffawin handles personal data, what rights you hold and how to exercise those rights. If your question is not covered here, reach us through any of the support paths listed above.

We collect your name, email address, phone number, date of birth and the payment identifiers linked to your UPI, Paytm or PhonePe account. We also log device type and session metadata for security purposes.

We share data only with payment processors needed to complete your UPI or Paytm transactions and with regulators where law requires it. We do not sell your personal data to advertisers or unaffiliated commercial partners.

After account closure, we retain your data for the period required by applicable Indian law. Once that window expires, the data is permanently deleted from our encrypted servers in line with our internal retention schedule.

Yes. Email [email protected] or submit a ticket through the Help Centre with the subject line 'Data Access Request'. We will compile and send your data within 14 working days of verifying your identity.

Send an erasure request to our privacy email or raise it via live chat. We will confirm receipt within 48 hours and complete deletion within 14 working days, except where retention is required by law.

Cookies keep your session active and recall your lobby settings. You can block or delete cookies through your browser settings. Opting out of all cookies may affect session continuity and how certain account features function.

Contact our live chat immediately and select the Security option. Our team will freeze suspicious activity, reset credentials and investigate within 24 hours. Enable two-step verification to reduce the risk of this occurring.

How daffawin Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Encryption at Rest and in Transit

Cookie Policy and Your Choices

Account Security Measures

Data Retention Periods

Who Has Access to Your Data

Requesting Corrections or Erasure

Your Privacy Policy Questions, Addressed Clearly

01 What personal data does daffawin collect when I open an account?

02 Does daffawin share my data with third parties?

03 How long does daffawin keep my account data after I close my account?

04 Can I request a copy of the data daffawin holds on me?

05 How do I ask daffawin to delete my personal data?

06 How does daffawin use cookies and can I opt out?

07 What should I do if I suspect my account data has been accessed without permission?

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